At Sky Roava, we are committed to delivering your orders safely and promptly. Please read our shipping policy to understand how we process and deliver your items.
1. Order Processing
All orders are processed within 3 business days after confirmation. We will notify you if there is any delay due to high demand or unforeseen circumstances.
2. Payment Method
We currently offer Cash on Delivery (COD) as our only payment option. You will pay the full amount directly to the delivery personnel at the time of receiving your order.
3. Shipping Rates & Delivery Times
Shipping costs and estimated delivery times vary depending on your location. Any applicable shipping charges will be displayed at checkout before you confirm your order.
4. Delivery Areas
If your location is outside our standard delivery network, we will contact you to discuss alternative arrangements.
5. Order Tracking
Once your order is shipped, you will receive tracking information, so you can follow your delivery’s progress.
6. Receiving Your Order
Please ensure that someone is available at the delivery address to receive the package and make the payment. If delivery fails due to the recipient being unavailable, redelivery may incur additional charges.
7. Damaged or Incorrect Orders
If your package arrives damaged or contains the wrong items, contact us within 3 days of delivery. We will arrange for a replacement or resolution.
8. Policy Updates
We may update this shipping policy from time to time. Any changes will be posted on our website with the effective date.
For questions about shipping, please contact at [email protected].