At Sky Roava, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund guidelines below.

1. Eligibility for Returns

You may request a return if:

  • You received a defective or damaged product.

  • You received the wrong item.

  • The product does not match its description.

Items must be returned within 7 days of delivery, in unused condition, and in their original packaging.

2. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned.

3. Return Process

To initiate a return:

  1. Contact us at [email protected] with your order details and reason for return.

  2. Our team will provide instructions for returning the item.

  3. Items must be shipped or handed back to our delivery partner as instructed.

4. Refunds

Since we offer Cash on Delivery (COD), refunds for eligible returns will be processed as a cash payment or bank transfer, depending on your preference. Refunds will be issued within 7 business days after the returned item is inspected and approved.

5. Exchanges

If you prefer, we can replace your returned product with the correct or undamaged version instead of issuing a refund.

6. Damaged Items During Return Shipping

Please ensure items are packaged securely for return. We are not responsible for damage caused by inadequate packaging during the return process.

7. Policy Updates

We may update this Return and Refund Policy at any time. Any changes will be posted on our website with the updated effective date.

For return or refund inquiries, contact us at [email protected].